Common Questions

Are sessions covered by insurance or an employee assistance program?

Sessions may be covered in full or in part by your insurance plan or an employee assistance program. Please check your coverage carefully by asking the following questions:

  • Do I have mental health/counselling insurance benefits?
  • How many sessions per year does my health insurance cover?
  • What type of therapist is covered by my policy?

Please contact the office if you have any questions about payment. We also have a reduced fee plan on a sliding scale for those that request assistance.

Do I have to have a faith to come for counselling?

You do not need to be Christian or have a faith background to come for counselling. You are welcome to have your faith included in the counselling process only if you choose to do so.

Do you do "long distance" counselling?

Yes, we provide video/webcam and phone counselling for those clients that are unable to get to our offices.

Do you have reduced fees?

Yes, we offer a Fee Assistance Program. Contact the office for more information.

What is your cancellation policy?

We ask that you give us 24 hours notice when cancelling an appointment. If 24 hours notice is not given you will be responsible for the payment of the session.

What are your hours? Do you have evening hours?

We are open Monday – Friday from 9-5, and have evening hours by appointment.

Do you offer counselling for children?

Yes, we offer counselling for children and integrate various methodologies to help them process their thoughts and feelings and facilitate healing based on their age and the specific scenario they are trying to deal with.

We have a playroom that is specifically designed, furnished and decorated with toys, games, etc., to be used as therapeutic tools. Several of our therapists have received additional training to facilitate this healing process.

Play based intervention involves using play as a therapeutic tool to provide children with a safe and comfortable atmosphere and the freedom to express their emotions. Because children sometimes lack the verbal and mental ability to express themselves, they instead use toys, games, etc.

Play based intervention also allows children to be the rule maker and designer of play. The key role of the therapist is to provide a trusting environment and to be able to explore, observe and discover common themes being expressed through play. (To “connect the dots” so to speak.) “Play based intervention offers children the opportunity to use the power of their own natural creativity and imagination to heal and grow.”

Common Questions

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Ready to begin the conversation?

Archway Counselling

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